Welcome to our FAQ page.
We're here to address your queries and make sure your shopping journey with us is as smooth as possible. Should you need any additional help, feel free to get in touch with us.
Shipping & Delivery
Do you offer worldwide shipping?
Currently, we only deliver in the UK.
Is shipping free?
Absolutely, all orders shipped within the United States and the United Kingdom qualify for free delivery. For further details, take a look at our Shipping Policy.
How can track my order ?
To follow the progress of your order, simply head to the track order page on our site.
When will I get my order?
Here's what to expect once your order is processed:
- Processing Time: 2–3 business days (Monday to Friday)
- Transit Time: 4–9 business days (Monday to Friday)
- Total Delivery Time: 6–12 business days
Return & Refund policy
Is it possible to cancel my order?
Yes, you have a 24-hour window in which to cancel your order. If you'd like to do so during this period, just get in touch with our support team.
What is your return policy?
Our return policy gives you a 30-day window, meaning you're able to submit a return request within 30 days from the day your item is delivered.
The cost of shipping the item back falls on the customer, except in situations where the product arrived damaged or the wrong item was sent — in those cases, we'll take care of the return shipping fees.
What happens if my order arrives with a defect?
Should your item arrive with a defect, we'll send you a replacement free of charge. Just reach out to us and send the item back within 30 days. For further details, have a look at our Return Policy.
When will I get my refund?
Once your refund has been approved, it will be issued.
The funds usually take up to 10 business days to show up on the payment method you originally used, though the exact timing can vary based on your bank or payment service.
About Our Store
How to contact customer support?
You can reach our customer support team through the Contact us page.
Is there a brick-and-mortar shop I can stop by?
We are an online-only store. It helps us keep our prices low and offer a broader range of products.
What payment methods do you accept?
We accept the following payment methods:
- Credit and debit cards: Visa, Mastercard, American Express, Maestro
- Mobile payments: Apple Pay, Google Pay, Shop Pay
Can I place a bulk order?
Yes, bulk orders are welcome. For more information, please reach out to our customer support team.